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Here’s How I Help
I'm Julia, a content marketing consultant and copywriter for technology companies and their Customer Success teams. I’m passionate about technology, sports, good stories, and empowering people with helpful content.
You’re passionate about empowering your customers to be successful, and you understand the role content plays in customer success. But you’re too busy to produce all the content you need. Or you’re not a professional writer, so you don’t know where to start. So they call me.
I partner with clients who are laser-focused on their customers and are prepared to do everything possible to ensure their success. My best clients are ones who already have a customer success strategy in place, they just need help creating all the content that explains, inspires, and sustains long-term relationships with their customers.
Customer success fuels growth
It costs money to find news customers (anywhere from 5-7X more) Which is why companies are investing heavily in customer success. Just check out these stats if you're unconvinced: *
- Retain just 5% of customers & increase profits 25-95%.
- 60-70% of them are likely to buy more after their first purchase (upsell anyone?)
- And then spend 31% more than new customers when they do buy. (more cross-sells throughout their lifecycle!)
- They're 50% more likely to try your new products.
Repurpose your content
You've already invested in your content, so now we can repurpose it into something else of value for your audience.
I'll transform a podcast episode into a blog post and a one-page download; a series of blog posts into an eBook; or a video script into a downloadable checklist.
We'll work together to see what's best for you before I do anything.
Create new content
You need to fill in the gaps of your customer success programs with new content. I'll take your ideas & strategies to create a useful piece of content you haven't had before. It could be a blog post or series, an eBook, downloadable document, email newsletter, video script, or something else. We'll work together to find the gaps and plan out the content creation.
Let's do this now I'd like to know more
Julia understands our audience, (and) with her help, we can make promises to our audience about a predictable publishing schedule and keep it." Bill Cushard, Director of Marketing, ServiceRocket
Let’s get started
Ready to empower your customers to success? Fill out the form and we'll get started. I'll respond within 3 business days.